Refund & Cancellation Policy
The binding refund and cancellation terms are in the Master Services Agreement you sign before work starts. This page tells you where to find them and how the process works in practice.
Last updated: September 11, 2026
Where the actual terms live
Refunds, deposits, cancellation, and what happens to work already completed are governed by the Master Services Agreement (MSA) and the plan agreement you sign. Those documents control. Nothing on this page changes, expands, or replaces them, and if there is ever a difference between this summary and the signed agreement, the signed agreement applies.
All agreements, including each plan agreement, are on our legal page.
Read it before you pay anything
We send the MSA and your plan agreement before any invoice. If a refund or cancellation term is unclear, ask us before you sign. We would rather explain it up front than argue about it later.
How to request a refund or cancel
- Email contact@informic.app from the address on your project, or call 219-205-2570.
- Tell us the project or plan, the date, and what you are asking for.
- We will confirm receipt in writing and tell you what your signed agreement provides.
- Any approved refund is issued to the original payment method.
Monthly hosting and support
Monthly hosting and support plans are billed month to month and can be cancelled in writing. The specific notice period and whether a partial month is refundable are set out in your signed plan agreement. One-time build fees and monthly plan fees are separate charges.
Chargebacks
If something is wrong, contact us first. We will work it out directly far faster than a card dispute will.
Questions
Informic, LLC (Indiana) · contact@informic.app · 219-205-2570